![]() Turn your Fitbit device off and back on.Turn off Bluetooth on your phone wait 10 seconds, and then turn it back on.For more information, see Why is the Fitbit app prompting me to turn on location services? You have location services turned on and the Fitbit app has permission to access your location.This mode frequently causes the device to disable Bluetooth. Power Saving Mode is turned off on your device.Your device doesn't have a set up or sync issue listed on What should I know about using the Fitbit app on my Android phone?.Your device is supported by the Fitbit app.(Android phones only) Double-check the following information about your phone or tablet:.Android phones: Tap Settings Connections Bluetooth.iPhones & iPads: Tap Settings Bluetooth.The Bluetooth setting on your phone or tablet is on.Android phones: Tap Settings About Phone or About Device Android Version.iPhones & iPads: Tap Settings General Software Update.To see if an update is waiting to be installed: The software on your phone or tablet is up to date.You followed the instructions for your device in How do I set up my Fitbit device? Note that you can't set up your Fitbit device from your phone or tablet's Bluetooth screen you must open the Fitbit app and follow the on-screen instructions.For more information, see How do I set up my Fitbit device? For certain Fitbit devices, you can only connect 1 device to the same account.To verify that your phone is compatible with the Fitbit app, visit /devices. The latest Fitbit devices require an iPhone or Android phone.
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